HELP

• How do I subscribe to C-SPED's web site services?
  
• How do I obtain a login and password?
  
• Will my previous username and password work on the new C-SPED website?
  
• What will you do with my personal information after I register?
  
• What are the terms of my using C-SPED's web site?
  
• How do I login after registering as a subscriber?
  
• What if my user name or password are not accepted?
  
• What should I do if I forget my password?
  
• How can I change the details (i.e., my address or e-mail) of my registration information once I have registered?

Optimizing Your Computer

• Why is it important to optimize my computer?
  
• What browser systems are supported for viewing C-SPED's web site?
  
• How can I tell what Browser version I use?
  
• How do I upgrade my Internet Browser?
  
• Is there a minimum substained connection speed needed to view the web site?
  
• What screen resolution is best to display the web site?
  
• Will I need to set my browser to accept cookies?
  
• Will I need to set my browser to run JavaScript?
  
• What is cache and why should I delete it from my computer?
  
• How do I clear my browser's cache?
  
• Should I delete Temporary Internet Files from my computer?

Search for Information

• How can I search for specific information?
  
• How can I search for court decisions?
  
• Can I conduct a search specifically for Letters of Clarification from the U.S. Office of Education, Office of Special Education Programs (OSEP)?
  
• How can I conduct a search specifically for Letters of Findings from the U.S. Office of Education, Office of Civil Rights (OCR)?
  
• How can I locate information on the web site quickly?

Week-In Review

• What is the Week-In Review?
  
• How do I sign up for the Week-In Review?
  
• What if my e-mail address changes?
  
• How do I unsubscribe from the Week-In Review service?

C-SPED Products

• How can I order C-SPED products?
  
• Are international orders accepted?
  
• Are purchase orders accepted?
  
• Are prices subject to change?
  
• Are discounts available for C-SPED subscribers?
  
• Are quantity discounts offered for C-SPED products?
  
• How are products shipped?
  
• What are the shipping/handling rates?
  
• What if products are damaged during shipping?
  
• What if there is a discrepancy in my order?
  
• What is C-SPED's return policy?
  
• How do I make payment?

Online Bookstore - C-SPED Products

• Can I place an order online if I am not a C-SPED subscriber?
  
• If I am a C-SPED subscriber, must I login to obtain a subscriber discount?
  
• Must I use a purchase order number to order online?
  
• How do I place an order if I do not have a purchase order number?
  
• How do I find a product?
  
• How do I purchase a product?
  
• Is ordering online secure?
  
• Is the personal information I provide secure?

Online Bookstore - Amazon.com

• Why is there a link to Amazon.com?
• How do I access the Amazon.com products?
• Are there special discounts provided to subscribers when shopping Amazon.com?
  
• Are the listing of books by topic recommended by C-SPED?
  
• How do I purchase products from Amazon.com?

Professional Development

• What types of Professional Development are offered by C-SPED?
  
• Must I be a C-SPED subscriber to attend the Conferences and Institutes?
  
• How do I obtain a subscriber discount?
  
• If I register online, will I receive the subscriber discount?
  
• How do I register online for a conference or instititute?
  
• May I register online and then forward my check for registration?
  

Acrobat Reader Questions

• What is the Acrobat Reader?
  
• How do get the Acrobat Reader?
  
• What should I do if I cannot view PDF files after installing the Adobe Acrobat reader?
  
• Why do you use PDF documents?